Terms of service

KIVNEST Terms of Service

Last updated: October 10, 2026

Welcome to KIVNEST. These Terms of Service govern your access to and use of https://kivnest.myshopify.com/ and the products and services offered through our store.

By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. Online Store

KIVNEST operates an online store offering kitchen, home, and everyday-use products.

You agree to use our website only for lawful purposes and not to engage in fraudulent activities, interfere with website security, or misuse our services.

You must provide accurate and complete information when placing an order.

2. Products and Descriptions

We aim to display accurate product descriptions, photographs, prices, and specifications.

Actual product colours, appearance, dimensions, or packaging may vary slightly due to lighting, photography, manufacturing variations, or display settings.

Please review product descriptions and specifications carefully before purchasing.

3. Pricing and Payment

All prices and applicable charges will be displayed at checkout. Prices are subject to change without prior notice, but changes will not ordinarily affect an order that we have already accepted.

Available payment methods may include prepaid online payments and Cash on Delivery (COD), where offered.

For COD orders, payment must be made according to the instructions provided by the delivery partner. Additional charges, if applicable, will be disclosed before checkout.

We reserve the right to cancel an order where there is a genuine pricing error, suspected fraud, stock unavailability, or another legitimate reason. Where payment has already been collected, any applicable refund will be processed through the appropriate payment method.

4. Orders and Acceptance

Placing an order constitutes a purchase request. An automated order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We may contact you to verify order details or address information. We reserve the right to reject or cancel an order for legitimate reasons, including stock issues, inaccurate information, payment problems, or suspected fraudulent activity.

If an order is cancelled after payment, we will arrange any applicable refund.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated in our Shipping Policy or at checkout.

Delivery dates are estimates and may be affected by courier operations, weather, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details.

For more information, please read our Shipping Policy.

6. Cancellations, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are subject to our applicable store policies and relevant consumer protection laws.

Please review the applicable return and refund terms before purchasing. Nothing in these Terms of Service is intended to remove any rights that cannot legally be excluded.

7. Intellectual Property

Website content, including original text, branding, graphics, logos, and design elements, may be protected by intellectual property laws.

You may not reproduce, distribute, or commercially use our protected content without prior authorization, except where permitted by law.

8. Prohibited Uses

You must not use our website to:

Commit unlawful or fraudulent acts.
Submit false order or contact information.
Attempt unauthorized access to our systems.
Distribute malicious software or interfere with website operations.
Violate the rights of KIVNEST or other parties.

We may restrict access or cancel transactions where reasonably necessary to protect our store and customers.

9. Limitation of Liability

To the extent permitted by applicable law, KIVNEST will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights.

10. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge that your information may be processed as described in that policy and applicable law.

11. Changes to These Terms

We may revise these Terms of Service from time to time. Changes will be published on this page with an updated revision date. Continued use of our website after changes take effect is subject to the revised terms, to the extent permitted by law.

12. Governing Law

These terms are governed by the laws of India. Disputes will be handled by the competent courts and authorities in accordance with applicable law, without limiting any mandatory rights available to consumers.